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About Us 

Bresser UK Ltd (also trading as Telescope House) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the contact us link on the store page.

Bresser UK Ltd,
Unit 1 Starborough Farm,
Starborough Road,
Edenbridge,
Kent, TN8 5RB

Telephone: +44 (0) 1342 837 098
Email: sales@bresseruk.com
A United Kingdom registered company.

Registration Number 09135335
VAT Number GB 196 7103 84

Making A Purchase 

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart by clicking on the "Add to cart" button. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

You can select from the payment options to call us with your card details if you prefer. We accept Visa, Switch, Maestro, Mastercard and PayPal.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the event that we have made a listing error for example inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. If a price change is required, we will always contact you first to ensure that the adjusted price is acceptable.

Shipping And Handling 

Standard delivery is charged at £3.50 for all orders with a value not exceeding £100.00, £5.95 for orders up to £1000.00 and £7.95 for all orders in excess £1000.00. These charges do not reflect the actual cost of the packaging and delivery but represent a nominal value offset against the full expense we incur to provide this service. It should not be assumed that this delivery charge is representative of the true cost of returning the goods. 
 
In stock orders are normally shipped the same working day if we receive the order before 2PM. You will be notified at the time of order by email (online orders) or by telephone (mail orders) if your item is no longer in stock. Consignments with a total value of £30 or less are sent via Royal Mail with orders over this value, or those too large for ordinary mail, being shipped using an insured courier service. Courier deliveries require a signature or are carded for the customer to arrange collection from the closest depot or re delivery. All delivery times are subject to change but every effort is made to deliver as specified.

Please note: Courier deliveries to destinations outside the UK mainland will incur an additional charge to those listed above and we will contact you with a quote, prior to processing your order.

Delivery Schedule 

We aim to despatch your order right away and typically use a Next-Business-Day service. In the case of smaller post items please allow 5 working days for delivery.

Back Orders 

If your item is not in stock, we will cancel the order and refund your payment. You will always be emailed with the option to back-order the item if you are happy to wait. Back-ordered goods remain uncharged until in stock.

Tax Charges 

Orders originating in or for destinations within the UK or the European Union include 20.0% VAT.

CHANNEL ISLANDS - At our sole descretion we do not refund VAT on the first £100 of any order placed, effectively increasing purchase price to cover the extra costs involved in shipping out of the UK. After £100 we will refund on request.

Credit Card Security 

When the order is placed at our website, card numbers are encrypted using 128 bit encryption. We do not have access to your card details as they remain encrypted throughout the entire transaction process. Card details are not held or recorded by Bresser UK Ltd beyond processing a telephone order.

Guarantee 

Please note that specifications and images may differ from time to time and can be changed without prior notice but your satisfaction is our highest priority. If for any reason you are unhappy with your purchase, please do not hesitate to contact us and we will do our utmost to resolve any issues you may have.

You are entitled to return any product during a 14 day cooling off period but please read our returns policy for full details of our terms and conditions. In all instances of unwanted purchaes, return carriage charges are the responsibility of the customer.

Binoculars are covered for manufacturing faults for the entire warranty period, collimation issues resulting from impacts cannot be covered and therefore it is strongly recommended that they are fully tested by the customer within 14 days of receiving the goods. After the 14 day period we are unable to replace or refund binoculars for collimation issues. This does not affect your statutory rights.

Reaching Us 

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 1342 837 098 or write to us at Bresser UK Ltd, Unit 1 Starborough Farm, Starborough Road, Edenbridge, Kent TN8 5RB

Privacy Policy 

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment process, eg. courier companies. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns

We request that the original purchaser or their representative contact us as at the earliest possible opportunity to obtain return authorisation, in the form of a return goods number "RGN". This helps us to quickly identify and inspect returned items whilst reducing avoidable delays to the authorisation of repairs, exchanges or refunds. Bresser UK Ltd will endeavour to process all refunds or exchanges for returned goods within 14 days of them being received or proof of their return being provided.

Please note, due to the combined nature of many of our Megadeals, it is not possible to return or exchange one constituent part without the other(s).

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us Bresser UK Ltd (also trading as Telescope House) Unit 1 Starborough Farm, Starborough Road, Marsh Green, Kent TN8 5RB. Telephone: +44 (0) 1342 837 098 email: sales@telescopehouse.com or sales@bresseruk.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods including all cost associated to returning the item to serviceable condition, if returned not packaged correctly in original packaging, including repairs, if goods are damaged in transit back to us. This is in line with your responsibility to take care of goods while in your possession, including transit back to us.  The return cost is estimated at a maximum of approximately £60.00 (for Mainland UK returns, this will potentially be more for non-Mainland UK collections). Any reasonable costs associated with returning returned goods to saleable condition can be deducted from refunds.  You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

(complete and return this form only if you wish to withdraw from the contract)

To Bresser UK Ltd, Unit 1 Starborough Farm, Starborough Road, Marsh Green, Kent TN8 5RB. Tel +44 (0) 1342 837 098 email: sales@bresseruk.com:

I hereby give notice that I withdraw from our contract of sale of the following goods;

__________________________________________________________________________________________

Received on (Date)  ___________________________

Name of consumer  ______________________________________________________

Address of consumer

________________________________________________________________________________

Signature of consumer ______________________________________________________

Date   ___________________________

Faulty Goods -

If you believe the goods to be faulty please contact us immediately as many problems can be easily resolved. If a product is faulty, the customer will ensure that the product is returned using a service, with appropriate insurance, that incurs only reasonable cost. It is a requirement that Bresser UK Ltd refund the reasonable cost of returning a faulty item. If a product develops a fault after 30 days from the date of original supply, Bresser UK Ltd reserves the right to decide whether to; repair, exchange or refund the goods. If a product develops a fault more than 6 months from the date of original supply, Bresser UK Ltd reserves the right to determine if the fault was present at time of original sale  These terms do not affect the warranty provided by the manufacturer of the goods.

  If you believe the goods to be faulty please contact us immediately as many problems can be easily resolved. As already mentioned, you are required to contact us prior to returning any faulty goods to obtain a returns number. If the goods are faulty you can return the goods for refund or replacement. Faulty goods are inspected by our staff prior to authorisation of any refunds or exchanges of goods.